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Double identifications error

Amandine YON
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August 3, 2026

Hello,

 

Before I use the double identifications with app Atlassian. But I change my phone and I can't use this double identification. How can I put Atltassian authitificator in my new phone ? 

1 answer

0 votes
Marc -Devoteam-
Community Champion
August 3, 2026

Hi @Amandine YON 

What do you mean by Atlassian Authenticator, there is no authenticator App from Atlassian.

If you mean adding your phone as 2FA option, see this KB article.

https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/ 

If this is not functioning, Reach out to the admin of your instnace to check your account.

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