Delete account

[Deleted user]

I cannot delete my Atlassian account because I am listed as the last billing admin with active entitlements, but I cannot find any subscriptions. Please remove me from all billing accounts or list them.

[Marc -Devoteam- · Accepted solution]

Hi @[deleted] 

You will need to contact Atlassian Support on this.

As user on the community we can't access you instance administration. We are users like you here on the community.

[Deleted user]

I can't directly contact to Atlassian Support . Is the atlasian have live chat ?

[Marc -Devoteam-]

Hi @[deleted] 

No they don't have live chat.

I have requested assistance for you from Atlassian Support, they will reach out via this post.

This can take up to 2 business days.

[Deleted user]

@Marc -Devoteam- Thank you!

[Björn Kämper]

@Marc -Devoteam-

I have the same problem. I try since several weeks to delete my account and get always frustrated after minutes of searching fpr my "active entitlemenets" in jira-sub menues. 

Can you also report my problem to Atlassian Support? 

Greetings and thank for your work, 

Björn 

[Jeff Johnson]

I have the same problem with an account under login Jeff@JeffJohnsonSpeaks.com

I have contacted Atlassian support but no reply. Can someone please delete the account? Thanks

[Jessica]

Hi @[deleted] 

We can see your Atlassian Account, the same used to create this post, was successfully submitted to deletion, and it is currently on the grace period.

We can also see that your products you were associated as a billing administrator, were successfully scheduled for deletion, unblocking you from deleting the Atlassian account.

With that in mind, we wanted to double check, even though we can see the deletion/disabled tatus, are you still seeing or having any issues with the Account deletion?

If you still need any assistance, please let us know!

Regards,
Jessica

[Jesse Hall]

Can you do the same for mine?

[Jesse Hall]

I can't find a way to delete my account - please help. There is no way to do it my self and no way to contact support. @Jessica 

[Diamond Walton]

I would like to delete my account as well. I'm not seeing an option to do so on my own.

[Antoniya Angelova]

I have the exact same issue. I have been trying to delete my account under tondel.angelova@gmail.com for some weeks now without success. I only used Loom to record one video and nothing else. I deactivated Loom, but no matter how I try I cannot delete Atlassian. @Marc -Devoteam- would you be able to help me raise my account deletion request to Atlassian support as well? Thanks a lot!

[Marc -Devoteam-]

Hi @Antoniya Angelova @Jesse Hall @Diamond Walton 

Welcome al to the community

In the future, please create a new post when requesting this, as posting on resolved or historic topics is not the way to go.

See this link to raise an issue in relation to an account, subscription or billing question to Atlassian

[Jeff Johnson]

Thank you for your reply but my hope is that I have no future with Atlassian. I created a "ticket" with confirmation SECREP-19309 and received no response. I attempted using the link you supplied in your reply but the only URL I know of to access the account I want to delete is https://home.atlassian.com/o/b923d332-cfed-483b-808d-64eedd9a3fef/?utm_source=identity&cloudId=ec374202-6754-4cad-ba47-74de7d4ec00f and the form does not accept that as a valid URL. I believe I have cancelled the only "subscription" I ever had through Atlassian per the screen shoot below:

When I try to delete the only Atlassian account I am aware of at the long URL I provided above I navigate to Account Settings / Account Preferences / Delete account and receive the dialog below:

Additionally, the URL shown in the first screenshot above, jeffjohnsonspeaks.atlassian.net, does no function.

Can someone please delete my account that can be accessed at the long URL in the first paragraph above with a username/login of Jeff@JeffJohnsonSpeaks.com??

Thank you

[Jeff Johnson]

P.S. for Antoniya Angelova, try the open-source screen recorder and video editor OBS Studio. Lots of information on usage and setup online and no account, subscription, or cost. It also does a fantastic job!