Cannot Receive Verification Email

[Andrew Wilson]

Hello! I am trying to switch the email associated with my account, but I am not receiving any verification emails in the new account.

Would it be possible to open a support ticket on my behalf so I can supply the email address in question?

Regards,
Andrew

[Andrew Wilson]

Is there anyway to open a support ticket directly rather than having one opened on my behalf, as this issue is still outstanding.

[Andrew Wilson]

@Nikola Perisic - is this something you are able to assist with?

[Nikola Perisic]

Welcome @Andrew Wilson 

Do you have someone who can check the email audit (System > Admin email audit) in Jira? With that, there's no need to include Atlassian support.

[Andrew Wilson]

Hello,

We do not use Jira and do not have the "System > Admin email audit" section in the admin panel.

Thanks,
Andrew

[Nikola Perisic]

Hi @Andrew Wilson 

This community is only for the users who are using Atlassian based products.

[Andrew Wilson]

Hi @Nikola Perisic ,

Yes, the issue is that I cannot log in to Bitbucket as it requires a verification code sent via email, but the email never arrives.

I have attempted to log in to Confluence with the account in question and the same issue occurs.

Thanks,
Andrew

[Nikola Perisic]

Hi @Andrew Wilson 

This is because your email was added to the surpressed list from Atlassian side in order to prevent spam. To solve this, you need to raise a support ticket from here: https://support.atlassian.com/contact/