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Can't receive Emails from Atlassian Login Code never arrives

sonercoskun
sonercoskun
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March 2, 2025

 

 

Hi,
I have a problem with my company account.This is my personal account just to ask a question since I cannot login my other account.

After our company moving from gmail to outlook I am not able to login my account.When I try to login it is asking me to enter OTP from email but email never arrives in my mailbox.
And when I try to recover my account also not getting any emails from Atlassian side.
I need help on the matter.

sonerc@evam.com

Thanks in advance

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Michael Baskerville
Michael Baskerville
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 10, 2025

Hi @sonercoskun ,

I can see that is looks this this has been resolved around the ~3rd March.  The issue looks to be related to the email being on the suppression list that i can see was removed.

Emails look to be flowing as per expected since then.

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