Can't delete my account

[Stefan Mitric]

Hello Atlassian community. 

I have to say I am very frustrated with the user experience when it comes to deleting your account and I can see I am not the only one, so please take a moment to re-examine your business logic. 

I had Loom active for whatever reason and I've canceled the sub. 

When I try to delete my account I get the good ol' : 

"Your account can't be deleted because:

• User is last billing admin of a transaction account that has one or more active entitlements.
• User is last billing admin of a transaction account that has one or more non-cancelled subscriptions."

If you're going to throw such a stupid generic message, please say or link the EXACT entitlement causing issues or the sub. 

I want my account gone and it should not be this complicated. 

Even the free subs, what's that about? How do I get rid of these for Goals and Teams? 

Fire your UX department please and assist me in getting rid of this janky garbage account. 

Yours truly, 
Average user. 

[Prasanna Ravichandran]

Hi,

Usually this happens when the account is still linked as a billing/technical contact, has an active organization/subscription, or is a managed account.
Try checking my.atlassian.com and admin.atlassian.com to remove/cancel any active sites or subscriptions first.
After that, go to id.atlassian.com → Account preferences → Delete account.
If it is an organization-managed account, only the org admin can delete it.

[Stefan Mitric]

There's no active subs and it's not a managed account, I am the only user.