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Can't Update linked accounts

Josh McManus
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December 11, 2025

So I'm trying to use the Linked Accounts feature here to connect my personal Atlassian account with my corporate Atlassian account, and every time I click "Link account" I get an error indicating that it was unable to link my accounts. Is anyone else seeing this and anyone have any suggestions on how to resolve?

1 answer

0 votes
Marc -Devoteam-
Community Champion
December 23, 2025

Hi @Josh McManus 

What are you using as the primary account?

This needs to be an account managed by yourself.

"Your primary account must be an account you own and manage yourself - it can't be managed by your company."

See als section: How does account linking work

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