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Bitbucket invite email not recieved

Oda Braar Wæge
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December 1, 2025

Hi, 

I created my account after clicking an invite link for a bitbucket project. The invite link had however expired at that point. We've tried to resend the invitation link to the same email, now with a user attached. But after multiple tries I've never receive a notification or an invite email. 

Hope someone has a possible solution.

Regards,

Thanks.



 

1 answer

0 votes
Philipp Sendek
Community Champion
December 10, 2025

Hi Oda and welcome to the community!

I've had it in the past that certain e-mail addresses or whole domains where somehow blocklisted in Atlassian's mailserver infrastructure. Hence, if you or someone you know is able to create a support ticket with Atlassian, you should do so and have them check if there is an issue with sending mails to the specific address.

You can create a ticket here: https://getsupport.atlassian.com/

Greetings
Philipp

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