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Automations limits per products

Varvara
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April 23, 2026

Hello everyone! The situation is as follows:

1) I have automation, which has created for a long time.

2) I don`t have CSM projects

3) After Atlassian has released CSM like a new product, my automation got into CSM limits. 

How? I don`t understand this situation. However, simple jira business projects automation got into CSM limits. What actions affect, which product limits will use?

1 answer

1 vote
Marc -Devoteam-
Community Champion
April 23, 2026

Hi @Varvara 

Welcome to the community.

See this KB on documentation on automation limits; automation-service-limits and how-is-my-usage-calculated 

Anyone who has a JSM subscription will have this transferred to CSM.

You don't need CSM projects for this.

 

 

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