Admin Account Access

[Branden Zett]

Our admin is getting his verification code sent to a email that he doesn't have access to any longer. He is not able to get in as the computer recognizes him and wont let him log in under anyone else either.     We would like to speak with anyone that can reset the account. or we are happy deleting the entire account and starting all over again.   I have the admin name, CC info, Address of office and email address its being sent to.. How can we get this fixed so he can use the system he is paying for it and being billed but cant get in> 

[G subramanyam]

Hi @Branden Zett welcome to Atlassian community.

Please be informed, this issue involves the compromise of the primary administrator's access and sensitive verification details (like the outdated email), no one in the Atlassian Community can resolve this for you. It requires direct intervention from Atlassian's Support team to verify your identity and protect your organization's data.