Assist

I've been a Halp/Assist user for a few months and since the recent migration to Atlassian it seems impossible to create an issue in Jira Software directly from Slack - and that now I first need to cr...

• Question
• halp
• jira
• jira-software
• slack

I'm trying to follow the steps here - https://support.atlassian.com/jira-service-management-cloud/docs/set-up-chat-in-microsoft-teams/ From your service project sidebar, select Channels, then...

• Question
• cloud
• halp
• jira-service-management

My website page flagle unlimited speed is not optimized can someone tell me how to optimize my web page

• Question
• halp

I have created an Automation rule but somehow it's not providing the same Assignee name for Child issues from issuetype- Initiative# which is parent of Epic rather gives what's in Epic, any suggestio...

• Question
• halp

I want to create a ticket without an emoji, solely using the form. While the form works perfectly and creates the Zendesk ticket from the Slack channel, I've noticed that it also creates a ticket usi...

• Question
• cloud
• halp

Problem in that when i resolved ticket in slack with help atlassian assist after that i am asked please ratting this ticket. When i put mark it is not sync with ticked in JSM and i can not see mark. ...

• Question
• halp

I was wondering if I can attach screenshots or files to the ticket before I create it. Or is the only way by attaching it as part of the thread afterwards? 

• Question
• halp

Hi, I notice a few days ago that new messages containing images aren't being synced well with Jira/Halp tickets.   Not sure if is an update on Slack or maybe a change on Halp/Jira but I get th...

• Question
• cloud
• halp

I need to delete the comments in the page, the only option I can see is to delete them one by one, in that way, it sends an email notification to every one is involved in the page (editors and watche...

• Question
• confluence
• halp

Currently, when issues are created in Halp, they generate an issue in Jira but the ID is different. Is there any way to create a field and/or get parity so agents that like working out of both portal...

• Question
• halp
• jira

I want to create a request form where users can select an object from a predefined list or type a new object if it doesn't exist. and its create a new object.

• Question
• cloud
• halp

I am using Slack workflows to create a Jira ticket from a Slack form.  I have mapped all the fields from the form into the various fields in Jira.  We have some field validations in place...

• Question
• custom-field
• halp
• jira
• server
• slack
• +1 more tag...

Hi!   I am trying to add @assist bot to public channel to configuret it as request chat (agent chat is already configured for project).   But after adding the bot to public channel it w...

• Question
• cloud
• halp

We are looking to implement Halp within our People Operations function, but do have some reservations with access to the back end of the system by current users. This is currently used within out Tec...

• Question
• cloud
• halp

Hi, can i use the Slack triage for all my JSM requests without adding them via "Chat" in my JSM project? Basically since Halp/Assist does not support "Forms", we are unable to display the requests i...

• Question
• cloud
• halp

I personally think that in the Halp section, it should  rather say Help. That section has the most help out of all of them and is very helpful...

• Question
• halp

Is there a way to change the "request type" of jira ticekt in halp ? by adding an emoji in slack message?

• Question
• halp

hi, we are using Jira Assist and Slack. As an Agent, i see the Assist bot in Slack and my triage channel. When any changes made to a ticket, i get notified in both the Assist Bot and the triage chann...

• Question
• halp

Hi, From what I've managed to dig out, currently, it isn't possible to integrate one Atlassian/Jira site with both Slack and Teams. As we're Atlassian Partner company and we work with multiple clie...

• Question
• halp

Hi, when users create a ticket in Teams, they are sent an initial notification that the card has been created, but they don't get any follow up notifications if an agent replies to the ticket. It say...

• Question
• halp
• helpdesk
• ms-teams
• notification

Hello,  We would like to utilise Atlassian Assist to raise requests which are being triggered with a workflow action in some of our private channels. These actions would launch custom form (S...

• Question
• assist
• halp
• slack
• workflow

Hi, I'm trying the Halp app. I integrated it into slack. My problem is that I need to support about 5 separate Slack Workspaces. Using Halp with separate workspaces is not effective enough, alt...

• Question
• halp

Just wondering if there is anybody out there that also use Halp Assist in Slack ?

• Question
• halp

Hi Halp community, My company is review Halp as another form of ticket intake in slack and we are wondering if there is anyway to connect our confluence help center with halp answers.   Cheer...

• Question
• halp

Hi, I have 200+ Thermal and SI simulation reports that want to auto load in JIRA library.  The Library is already created.  But looking for a way for auto loading the results, rather than ...

• Question
• halp