The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×

Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

trello not sending sms for two factor authentication code

Deleted user
October 25, 2024

I am unable to access my Trello account because Trello isn’t sending me the two-factor authentication code via SMS. It displays the message, "We tried to send a code to +xxxxxxxxXX, but there was an error." I have access to this phone number, but I don’t have backup codes. This issue may be related to my location country Iran.

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Tansu Akdeniz
Community Champion
October 27, 2024

Hi @[deleted] 

Welcome to the community.

Please check this page Troubleshooting two-step verification.

If it doesn't help, raise a ticket via http://support.atlassian.com.

Dion Rupert
March 6, 2025

Hi Tansu, those Trello recovery options don't exist. And the support site just sends us back here. Do you have any other things to try?

DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
TAGS
AUG Leaders

Atlassian Community Events