standard - where has my custom fields gone?

[Megan Roxton Wiggill]

After my premium trial I decided to choose Standard as paying in USD from South Africa is so expensive. That being said my custom fields that I set up on the Premium trial have now disappeared with all the info I set up in them? Is there a way I can get them back without having to enter them all manually again?

[Alex Waite]

Hi @Megan Roxton Wiggill - welcome to the Community!

I can see you have one workspace upgraded to Standard, are you looking at a board that sits outside of your workspace perhaps, which is why it doesn't have access to Custom Fields?

If you're still experiencing issues, we'll need you to raise a ticket so you can send us the URL of the board you are missing Custom Fields on. You can raise a ticket at https://trello.com/contact