connection failure

virginie LEONE
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January 15, 2025

Hello,

I have just created an account to use the Trello application but when I click on the link received by email from <noreply+f57ccf6@id.atlassian.com> nothing happens and when I try to sign-in on the application I am sent a new confirmation email and so on ...

Can you help me?

Thanks in advance.

1 answer

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Sahir Maharaj
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January 15, 2025

Hello @virginie LEONE

If clicking the email verification link doesn’t activate your Trello account, the issue could be due to email client restrictions or broken links.

First, copy the verification URL and paste it directly into your browser. I recommend to ensure you are logged out of any other Atlassian accounts when attempting this.

If the issue persists, clear your browser cache or try using a different browser.

P.S. If none of these solutions work, contact Atlassian support at https://support.atlassian.com/contact/#/ for assistance.

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