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Why isn't my automation running?

Katie Coats (WAY SM)
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June 16, 2023

I have a list of employees who each have a different due date for their evaluation. I added a custom field to each card with the due date set. Then I created this due date automation:

 

5 working days before a card with custom field "Next Evaluation" set is due at 10:00 am:

Add the clock sticker to the card,

Send an email notification to "email1; email2" with subject "Evaluation Due in 3 Days!" and message "Hey you have an evaluation due soon!\n\nPlease check the To-Do List on Trello!",

Move the date in custom field "Next Evaluation" by 5 days,

Set date custom field "Next Evaluation" to 6 months from now at 10:00 am,

Create a new card with title "Evaluation Due" in list "To-Do Checklists" on board "board" and add the "Evaluations" checklist from card "Crew Deadlines" to the card and add member @member1 to the card, and set due in 3 working days at 10:00 am,

and add member @member2 to the card

 

I intended to be notified that the evaluation was due 5 days before through an email and the creation of a card that has the checklist on it. Then I wanted the custom field reset for 6 months from the due date (which would be 5 days from the automation running).

 

What did I do wrong?

1 answer

0 votes
Alex W
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 18, 2023

Hey @Katie Coats (WAY SM) - welcome to the Community!

It sounds like we'll need to get more info in order to assist you which we can't get over the Community. Can you raise a ticket for assistance at https://trello.com/contact ?

You will receive priority support as an Enterprise customer. 

Katie Coats (WAY SM)
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 19, 2023

I did, thank you!

Alex W
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 19, 2023

Great to hear, and I can see my colleague @Theodoro Reato has already replied! 

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