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Why is information entered in the description of a card not saving?

Jerry Taylor
Jerry Taylor
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September 29, 2022

Lately my team's been having problems with losing information entered in the description section of a card. After "save" is clicked, there are times when the info typed in the description doesn't show the next time the card is viewed. Has anyone else had this problem and are there any fixes?

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Caity
Caity
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 30, 2022

Hi Jerry,

Sorry to hear about this! We've been making some improvements to the card description recently and you may have discovered an issue there.

Is this happening every time you try to edit the card description? If so, would you mind sharing a screenshot of what you're seeing before you click "Save"?

Thanks!

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