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Why do large PDF files keep reloading?

Anthony Cohron
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Apr 20, 2023

We have shop drawings loaded in attachments.  But, larger files are hard, to impossible, to view because they constantly reload.  When opened, as soon as they are loaded, and begin to zoom in, or scroll through the pages, they reload.  Is there a way to load them so this doesn’t happen?

The issue seems to be more prevalent with files larger than 3 to 4 mb.

1 answer

0 votes
Salomao Rosa
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Apr 21, 2023

Hey @Anthony Cohron,

I hope you're doing well today! 

I've never experienced or heard of such a problem before when viewing PDF files on Trello. Would you kindly open a support ticket with us and send us all the details you have about this problem in your case? Having a support case, we can provide better support and work with you to understand and solve your problem together. 

You can open a support ticket with us at We'll wait for your contact! Have a fantastic end of your week, Anthony! 

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