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Why are random users displayed when inviting new members in Trello?

Mario Montoya
Mario Montoya Aug 08, 2022

Setting up a new board and typing in a name for adding a new member and Im not clear as to why there are random names being auto suggested under new member. None of those names are associated with our org. Is there a security setting I can turn off or on somewhere?

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Rafael Dill
Rafael Dill
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Aug 10, 2022

Hi Mario, thanks for getting in touch.

Rafael here from Trello Support, I hope you're doing okay!

Our pattern of invites is actually based on email or username as is detailed here - https://support.atlassian.com/trello/docs/adding-people-to-a-board/

When you just type a name on the invite, Trello basically looks for other Atlassian accounts with a closer name to the one you are looking for, which is not recommended.

If there's anything else we can help you with, please don't hesitate to contact us again.

Cheers,
Rafael
Atlassian Support - Trello
ATLASSIAN

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