Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Why am I not getting notifications for mentions?

I have a butler rule that says when a card is due, comment "@myusername task due" but I'm not getting a notification for this.

I'm trying to get notifications for a recurring task when it is due so I set up the following:

-a daily repeating card

-butler rule: when a card is copied to list (triggered by the repeating card), set due date to now

-butler rule: when a card is due, comment "@myusername task due"

Any help would be appreciated.

1 answer

1 accepted

1 vote
Answer accepted
Alex Waite Atlassian Team Nov 24, 2021

Hey Mark, is the automation set up to be running the actions as yourself, and then mentioning yourself, i.e. one account mentions itself? If this is the case, the system won't send you a notification, as our system is designed to not send notifications when a user self tags themselves.

How can you set up the automation so that it doesn’t run as yourself?

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Trello

Taco Tuesday: New years' resolutions with Trello

Congratulations to @Laura Holton , our latest winner of Taco Tuesday! And thanks to @Kristján Geir Mathiesen for sharing the picture of Taco having fun with his new friend  B...

2,406 views 28 42
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you