Heads up! On March 5, starting at 4:30 PM Central Time, our community will be undergoing scheduled maintenance for a few hours. During this time, you might find the site temporarily inaccessible. Thanks for your patience. Read more.

×
Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Where is my information ?

platt December 30, 2024


I’ve been using Trello since 2017 to store over 25 years of  information. I’ve always had the free account because I didn’t need all the advanced features and didn’t collaborate with teams. I typically log in every few months or so, but this year, when I tried to log in, I was greeted as a new user. All my boards are gone.

 I never received an email that my information was being deleted.  Trello won't help since I'm not a paid member.   Had I known that over 25 years’ worth of data could vanish, I would have gladly upgraded.  Can anyone please give me any insights on what happened or how I might recover my boards?   

Any help or advice would be greatly appreciated!

Thanks in advance,

2 answers

1 accepted

1 vote
Answer accepted
Andrea Crawford
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 30, 2024

Hi @platt Trello does not delete data without your consent. Is it possible you used a different email address or typed it wrong when attempting to log in today? Do you know how long it's been since you last logged in? 

platt December 31, 2024

I found it and Trello reached out. Thank you !

Like Andrea Crawford likes this
1 vote
Seng Pang
Contributor
December 31, 2024

Hello @platt ,

I found this: https://www.reddit.com/r/trello/comments/zy7seu/comment/j41vpf3/

Not sure if it work in your case but feel free to give it a try

platt December 31, 2024

Thank you ! 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
TAGS
AUG Leaders

Atlassian Community Events