Unable to login using Google account on Trello for Mac

[Jed Soriano]

I'm unable to login using my Google account on Trello for Mac.  I'm using a MacBook Air M1.  Trello version is 2.11.7

I can login without any problems using Chrome and Safari browsers.  But using the app, the login process comes back with error "Couldn't sign you in This browser or app may not be secure"

Is the latest version of Trello compatible with MacBook with M1 chip?

Please help. Thanks.

[Vero Rivas · Accepted solution]

Hi @Jed Soriano 

   You can ask trello support HERE

   Trello team can help you better in this case.

Cheers

[Jed Soriano]

Thank you @Vero Rivas .  I will contact Trello team as you recommended.

[Bryan Rollins]

@Jed Soriano  I'm having the same issue on the same hardware (MacBook Air M1.  Trello version is 2.11.7). I've also submitted a support request. Will report back here if I find a solution.

[Jed Soriano]

@Bryan Rollins I reached out to Trello support and was asked to use my Atlassian account to login to Trello app on the mac while they are looking into the issue.  I also used my Google credentials in my Atlassian account but was given a method where I was able to change my Atlassian password.  So I use my Atlassian account when using Trello on Mac app, all others (browser, tablet app) I use my Google account.

Hope this helps.

[Bryan Rollins]

Definitely helped. That worked for me.

The process was a little clunky after re-setting the password, lots of screen refreshes and a few different login screens, but now I'm back in the Trello desktop app.

Thanks for sharing the workaround, @Jed Soriano! 🙏

[Jed Soriano]

You're most welcome @Bryan Rollins !

[Fabienne Gerhard · Accepted solution]

Hi @Jed Soriano 

welcome to this wonderful community

sounds strange - was there an update? I didn't have any problems. I will have a look and keep you up. Maybe someone from Trello team can have a look too.

[Jed Soriano]

Thank you @Fabienne Gerhard for your response and confirmation that you are not having any issue.  I will reach ou to Trello team as you suggested.

[reyvasquez]

So is this issue solved?  I it marked solved, but I don't see the solution.  Going to the Trello support sends me to Atlassian Community.  I have a MB Air with Intel CPU.

[Jed Soriano]

Please see my response to Bryan.  Thanks.

[reyvasquez]

@Jed Soriano When you say "given a method where I was able to change my Atlassian password" do you mean they sent you a link to do this?

The current Atlassian account security page asks for a "Current Password" which I don't have because my account is linked to my gmail account.  I can't assign a new password without the current password, and I'm sure they don't mean my gmail password.

[Jed Soriano]

@reyvasquez Yes I was given a link to reset my Atlassian password