Unable to log in

[Lisa Watt]

I changed my email address.  Now I am unable to log in

[Casey · Accepted solution]

Hi @Lisa Watt

Cloud accounts, including Trello, are linked to your email address. I understand that due to privacy, you won't be able to provide your email address here publicly. You may log a support ticket here so we can further check your account.

Casey

[Lisa Watt]

Hi Yes

I created this account because I am unable to access my account under Lisa.Watt@Compass.com

[Lisa Watt]

I change my email the Lisa.Watt@Compass.com. Compass has a security block on outside applications. So when I try to login to Trello with Lisa.Watt@Compass it instruct me to contract Compass Security team that team did go into my computer to see what can be done.  I was advised to contract Trello to change my email back to the original email and not use my Compass email

[Casey]

So your new account/email is the one you have mentioned above, may I have your old email or at least the domain used (if not generic like Gmail) and I will try to check it from there.

[Lisa Watt]

the old one was lisawatt@lisaandcompany.com

[Lisa Watt]

Can you see the on that is now with Lisa.Watt@Compass.com?

[Lisa Watt]

I think this account that I am on is a new one created under LisaWatt@lisaandcompany.com 

So you will not see anything on this.  After I realized I was lockout by Compass on the Lisa.Watt@Compass.com account I was trying to get it back to LisaWatt@lisandcompany.com but it instead created a new account

[Lisa Watt]

Your Workspace, Lisa & Company International Reality, has a Trello Premium free trial until Thursday, August 31, 2023.

At the end of your free trial, your Workspace will automatically be upgraded to Trello Premium unless you opt out on your billing page.

I got this message today from about the account I have.  

Mu Workspace is, Lisa & Company International Reality

[Casey]

Hi Lisa,

Upon checking, the newly created account is on a free plan and doesn't have any boards in it. You may leave it as is, or if you want to delete it, you may follow the guide here.

While for your Compass account, is currently on trial and it is active. You should be able to log in without any issues. May I know the error you are seeing?

Kindly try to log in here: https://trello.com/login using a different browser and let me know what it looks like.

[Lisa Watt]

I need to change my email for the Compass back to a non Compass email address.  Compass security will not all me to us my Compass email to access my Trello account.  Can you help me change my email back to what it was before I changed it to Lisa.Watt@Compass.com?

That I what I need to fix the problem of me not being able to log in

[Lisa Watt]

https://compass.onelogin.com/access_denied

That is the message I get when I try to log in with the Compass email.

I need to go back to my Non Compass email

[Lisa Watt]

[Lisa Watt]

Here is a screenshot of what I am getting when I log in

[Lisa Watt]

I spoke to the security team and they informed me that I must change the email back to something that is not a Compass email address.

[Casey]

Hi Lisa,

My suggested workaround here is to Move your existing Trello boards from your work email to your personal one. They are 2 separate Trello accounts.

If you are being blocked by your internal IT from accessing your Trello account under Compass, you may coordinate with your org admins to allow your access so you can just move the boards to your new personal account, and then they can delete your Atlassian Account afterward.

If further assistance is still required, kindly log a ticket here so our support team can further assist.


Casey

[Lisa Watt]

Compass is not able to grant access.  How can you help me to change my email back to a Non Compass email address?

[Casey]

Hi Lisa, 

You created a new account using your personal email. Since your Compass account is managed, you can only make changes to it once you log in using your Compass email and move the boards as suggested here.

As this is an internal restriction on your end, you have to coordinate with your org admins.

Please log a ticket here for further assistance.

[Lisa Watt]

So my email can not be changed on the account with the Compass email address. Correct?

[Lisa Watt]

I Just got off the phone with Compass.  They informed me that the Block is on the Trello Side of this

[Lisa Watt]

I can not go to the billing page.

If I can no longer access this page why should I pay for it?

I want this page back.

If I am not able to get it back please terminate that account so I not being billed of an account I have no access to.

[Lisa Watt]

Please advise me what I should do

[Ash Yadav - VMotion IT Solutions]

Hi @Lisa Watt 

Are you getting any error messages?

A screenshot would be helpful. 

Have you reached out to Trello Support in the meantime? 

https://trello.com/contact#/ 

Kind Regards,

Ash