Unable to link to Jira Cloud in Trello Desktop App "Popups Blocked in Browser"

Hi,

I'm trying to enable the Jira Cloud power-up in the Trello Desktop app (Mac). 

I've found the power-up, pasted in my Jira URL, tried to continue but the desktop app tells me that "Pop-up windows are being blocked by your browser....."

  • Firstly - what's my browser got do do with anything?  ;-)
  • Secondly - I've already gone into Chrome and enabled popups

I've tried quitting & re-launching the browser, quitting the Trello desktop app, have launched Chrome and verified that popups are now enabled, tried enabling the Jira power-up in the Trello desktop app again - same error.

Something I missed?

Thanks,

Steve

 

Jira_Power_Up.png

3 answers

Same problem here.

@Steve Harman, I think Trello's desktop app is built on Electron, which is essentially a web browser itself. The Trello desktop app is sort of like a web browser that can only go to trello.com. So, in this context, when Trello says 'pop-up windows are being blocked by your browser', it means 'pop-up windows are being blocked by Electron'.

Hi Steve,

 

We're unfortunately aware that not all Power-Ups are creating a smooth experience in the desktop app. Part of this does have to do with the Electron framework Patrik mentioned, and we're waiting on a major fix from Electron top resolve some of this.

 

Can you try logging into Trello in your regular browser and connecting the Jira Power-Up there? Does that work as expected? If it does, that should carry over to the Desktop app until we can fix that more permanently!

It seems like the Jira Cloud Power-Up should get the same 'unsupported in desktop' disclaimer which the Box Power-Up has at the moment.

Suggest an answer

Log in or Join to answer
Community showcase
Bridget Sauer
Published Feb 02, 2018 in Trello

Atlassian User Groups: Trello edition

You’re invited to our first ever Trello User Groups   Good news for current and aspiring Trello enthusiasts! We’re launching Trello User Groups so that you can network, share ideas, solve ...

1,164 views 8 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot