Trying to pay my subscription but no way to access my invoice. Support is not responding!

[Joe D_Adamo]

I just need a way to change my Jira Premium account to credit card payment, or my actual invoice. neither is available in the UI when I try to pay. No one is responding

CA-3017488 is ticket number.

[Dave Rosenlund _Trundl_]

Welcome to the community, @Joe D_Adamo 👋

Note: You say "Jira," but you placed your post in the Trello section of the community.

However, we (the community) cannot help you in this case, no matter the product. That's because the community is comprised largely of Atlassian customers/users like you. We are your peers. We cannot help you resolve billing issues.

Sorry.

That said, I will mark this post for escalation with Atlassian. Maybe that will help to speed things up.

Good luck,

-dave

[Alex W]

Hi @Joe D_Adamo - Alex from Atlassian here.

I'd like to highlight what @Dave Rosenlund _Trundl_ said - you've raised this in the Trello section of the Community. In the future, please share questions related to Jira at https://community.atlassian.com/t5/Jira/ct-p/jira

I can see our team has already responded to your tickets, the latest one we've replied to was CA-3017488. Please check your email for our sales team reply on this one.