TeamGantt sign-in doesn't work

[Zhan Li]

Hi there, thank you for any help!

I am trying to set up the TeamGantt power-up Trello.

I had a pre-existing TeamGantt account, but when I signed in via the enabled power-up on Trello, Trello just tells me "Uh oh, something went wrong" and that's it. I have tried resetting the TeamGantt password but Trello gave me the same response.

What might be the solution to this?

 Thanks!!

[Zhan Li · Accepted solution]

Thank you Vero and Soumyadeep!

TeamGantt support suggested a solution which did the trick - turning on allowing cross-site tracking in Safari's privacy settings. 

[Vero Rivas]

Hi @Zhan Li 

  Look at this post about TimeGantt

  https://trello.com/power-ups/5970d4298c14fdf691c95a76/teamgantt

  Try to recover the password, clear the cache and clear the cookies

Cheers

[Soumyadeep Mandal - SaM]

Hi @Zhan Li ,

Welcome to the community!

Just remove the power-up then clear the cache from your browser or app and then enable the power-up and try to log in.

Regards,

Soumyadeep