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Swapping out emails, same user. Will I get charged?

So I have a premium account for my small business and we have two users who have wanted to swap out their emails ( I am the admin on the workspace). Since I added their new emails to the workspace I was charged because I technically added a new user. I want to delete their old emails and replace with the new ones. Will I still get charged for doing this? Will it prorate? HELP! Im paying for 2 more people extra for no reason when it's the same physical person, just two different emails for those two people. 

1 answer

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Alex Waite Atlassian Team Dec 12, 2021

Hey Gabriella, I can see you raised two billing support tickets about this. The second will be closed as a duplicate, but I can see the first was replied to on the 10th and is awaiting your reply. 

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