Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Swapping out emails, same user. Will I get charged?

So I have a premium account for my small business and we have two users who have wanted to swap out their emails ( I am the admin on the workspace). Since I added their new emails to the workspace I was charged because I technically added a new user. I want to delete their old emails and replace with the new ones. Will I still get charged for doing this? Will it prorate? HELP! Im paying for 2 more people extra for no reason when it's the same physical person, just two different emails for those two people. 

1 answer

0 votes
Alex Waite Atlassian Team Dec 12, 2021

Hey Gabriella, I can see you raised two billing support tickets about this. The second will be closed as a duplicate, but I can see the first was replied to on the 10th and is awaiting your reply. 

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events