You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.
View groupJoin the community to find out what other Atlassian users are discussing, debating and creating.
What is the turn around time for support queries? I’ve sent a request on the 3rd August and had no response
I'm not sure how long it will take Trello to respond.
Like with any support email though - have you checked to see if any response has been received in your spam filters or filtered into a different folder other than your main inbox? It's worth checking as it can happen!
Ste
Thanks Stephen yes I have. I have been locked out of my account. My username for all my boards has somehow been delinked form the only email address I have for Trello and I was able to access the boards in the app and not my browser but when I logged out of the app it now is doing the same thing.
Its a real problem and there is no way to contact these guys other than the support email. I've lost all my information
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hello @Lucy Markewicz,
Welcome to Atlassian Community!
I sent this question to the Trello team for them to check what may be happening since you can access normally using the app.
While we wait for their response, I would like to ask you to log in to Trello using an incognito window. This test will help us make sure that you will log in using the same account you use on the app.
Regards,
Angélica
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hello Community! My name is Brittany Joiner and I am a Trello enthusiast and Atlassian Community Leader. I'll be sharing with you a series of videos with my top tips on how to best use Trello...
Connect with like-minded Atlassian users at free events near you!
Find an eventConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.
Host an eventYou're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.