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Profile photo and background not displayed

Julien Delplanque May 2, 2023

Hello,

In the table I use with colleagues, all profile photos of people tagged are not displayed (eg with their initiales or avatar). Therefore, I only have a all the little circles the full names displayed: this does not make for a friendly work interface!

Would someone know what happens?

Thanks.

Julien Trello.PNG

1 answer

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Answer accepted
Dreamsuite Mike
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 2, 2023

Try:

  1. Log out of Trello
  2. In your web browser clear all cache
  3. Log back into Trello
Julien Delplanque May 2, 2023

Thanks. Done but it doesn't change. Issue still existing

Dreamsuite Mike
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 2, 2023

Okay.  Some other things to try:

 

Try using a different web browser and see if it works

If you are on a corporate network, try connecting to your mobile hotspot temporarily to ensure there isn't anything being blocked

Can you see the images fine if you use the mobile app?

Julien Delplanque May 3, 2023

This morning it works fine. I've tried using another wifi network and right after it worked. And now it works with my coporate network. Don't know whether it's linked. 

Thanks!

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