It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Problem with displaying and uploading photos and other files

Hello. Could you please help with solving the following problems with displaying, downloading and uploading files.


About 2 weeks ago, these problems started on both the macbook pro and iphone 8. Moreover, the same problem occurs in the trello app and in Safari browser (both from the computer and from iphone). When you open it through the browser, it is clear that the trello desk page cannot be fully downloaded 


Photos are displayed simply as coloured squares and cannot be uploaded from trello.
Also I cannot download any files from Trello boards, the download pages just freeze.

- I tried reinstalling the trello program - not help.
- I tried to update the trello program - not help.
-I tried to update the software on macbook and iphone to the latest versions - not help.

In Google Chrome browser errors also remain.


Additional information:

- an error occured about 2 weeks ago
- our colleagues on other devices (not apple) don't have such problems, everything works fine.
- When working through the Chrome browser, the problem remains.
- User settings and browser extensions did not change. I have been using trello for a long time and there were no problems before that.

 

Thank you in advance,

Peterscreenshot with problem.png

1 answer

0 votes
Mirek Community Leader Nov 20, 2019

Hi @Петр Гнатюк ,

It seems like a problem with your laptop. Let try to put this together step by step. Did you follow the guide on the official documentation?

https://help.trello.com/article/736-troubleshooting-browser-issues-with-trello

I know that you tried different browser but other points also? Especially clearing the cache..

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Trello

Develop a new Habit during Lockdown

If you had to thrive a new habit during a lockdown, what would it be? Trello

1,499 views 12 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you