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Not receiving alerts by email notification

Hello, I´m new using Trello, but it seems like when somebody in my team creates a new card or assign a comment to me (@) no alert is sent to my email address...

So I have to keep checking the board in order to see new tasks or comments assigned to me.

I already checked and my profile e-mail is ok

2 answers

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I tried now on that link, my email address is ok but nothing received on my inbox or spam :(

Do other team members receive notifications? 

If not - next step may be contact your admin -> have a look here

as the mails probably don't even go until spam.

If this doesn't get any solution you should contact Trello Support  

Hope this helps!

Hello, yes other team members receive notifications normally.

I´ll try with admin, thanks

0 votes


welcome to this wonderful community

What came to my mind after reading your question there are a few things you may wanna check:

  • What did you set for notification frequenc in your settings in Trello?
  • Do you get any mails from Trello? Maybe it's getting in spam or to a folder

Hope this may already solve the problem! If not feel free to ask for more help 🙂

Hello, Fabienne..

I did check the notification frequenc settings and to Instantly before start working with the team. And my spam is clean. I do receive some marketing Trello emails eventually but that´s all. :(

Hmm - let me think, did you try a test notification when clicking on this link?

Does this work? Does this show the same mail adress you're using for the board?

And does it show you in the notification field that you have notifications?

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