Not receiving alerts by email notification

[CAROLINA DA ROSA]

Hello, I´m new using Trello, but it seems like when somebody in my team creates a new card or assign a comment to me (@) no alert is sent to my email address...

So I have to keep checking the board in order to see new tasks or comments assigned to me.

I already checked and my profile e-mail is ok

[CAROLINA DA ROSA · Accepted solution]

I tried now on that link, my email address is ok but nothing received on my inbox or spam :(

[Fabienne Gerhard]

Do other team members receive notifications? 

If not - next step may be contact your admin -> have a look here

as the mails probably don't even go until spam.

If this doesn't get any solution you should contact Trello Support  

Hope this helps!

[CAROLINA DA ROSA]

Hello, yes other team members receive notifications normally.

I´ll try with admin, thanks

[Fabienne Gerhard]

Hi @CAROLINA DA ROSA 

welcome to this wonderful community

What came to my mind after reading your question there are a few things you may wanna check:

• What did you set for notification frequenc in your settings in Trello?
  
• Do you get any mails from Trello? Maybe it's getting in spam or to a folder

Hope this may already solve the problem! If not feel free to ask for more help 🙂

[CAROLINA DA ROSA]

Hello, Fabienne..

I did check the notification frequenc settings and to Instantly before start working with the team. And my spam is clean. I do receive some marketing Trello emails eventually but that´s all. :(

[Fabienne Gerhard]

Hmm - let me think, did you try a test notification when clicking on this link? 

https://trello.com/test_notifications

Does this work? Does this show the same mail adress you're using for the board?

And does it show you in the notification field that you have notifications?