Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Not receiving alerts by email notification

Hello, I´m new using Trello, but it seems like when somebody in my team creates a new card or assign a comment to me (@) no alert is sent to my email address...

So I have to keep checking the board in order to see new tasks or comments assigned to me.

I already checked and my profile e-mail is ok

2 answers

1 accepted

0 votes
Answer accepted

I tried now on that link, my email address is ok but nothing received on my inbox or spam :(

Do other team members receive notifications? 

If not - next step may be contact your admin -> have a look here

as the mails probably don't even go until spam.

If this doesn't get any solution you should contact Trello Support  

Hope this helps!

Hello, yes other team members receive notifications normally.

I´ll try with admin, thanks

0 votes

Hi @CAROLINA DA ROSA 

welcome to this wonderful community

What came to my mind after reading your question there are a few things you may wanna check:

  • What did you set for notification frequenc in your settings in Trello?
  • Do you get any mails from Trello? Maybe it's getting in spam or to a folder

Hope this may already solve the problem! If not feel free to ask for more help 🙂

Hello, Fabienne..

I did check the notification frequenc settings and to Instantly before start working with the team. And my spam is clean. I do receive some marketing Trello emails eventually but that´s all. :(

Hmm - let me think, did you try a test notification when clicking on this link? 

https://trello.com/test_notifications

Does this work? Does this show the same mail adress you're using for the board?

And does it show you in the notification field that you have notifications?

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Trello

📹 Favorite Trello templates

Hello Community!  My name is Brittany Joiner and I am a Trello enthusiast and Atlassian Community Leader. In this video, I'll share my favorite Trello templates. Templates mentioned in ...

3,634 views 25 63
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you