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No profile picture after moving to Atlassian login


After updating to an Atlassian login I now have no profile picture / avatar and it isn't possible to update it anymore. Anyone got any ideas?

7 answers

I had a profile picture in both Trello and in my Atlassian account already (set years ago).


When I linked my login in Trello to Atlassian (using login with google), it removed my trello avatar, but did not get the Atlassian avatar either.


To get it working again, I had to CHANGE my Atlassian avatar (to the same picture), then it refreshed in trello.

Thank you Michael! This worked for me. 

It worked for me, too. Thank you, @Michael Cooper :)

This finally helped! Thanks a lot for your tip.

Same issue — uploading a new picture the my Atlassian account solved the issue.

I answer it, if it can help somebody.
I noticed the same problem today.
Uploading another profile picture on my Atlassian Account solved the problem, after that my avatar was displayed on Trello.

Yes, there was 3 other answers on here saying the same thing, but they were all removed.

+1 This is actually really frustrating, as all our users now have blank letter-in-circle avatars, and makes it much harder to quickly grok cards.

I'm also having the same issue.

I have the same issue. Are there any solution?

0 votes
Deleted user Mar 25, 2020

You can edit your personal information including your picture on Atlassian account. 

After I set picture in Atlassian account, I expect it changes in Trello. But in Trello picture doesn't changed.

Like Michael Cooper likes this

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