MacOS security key, can't login

RDBeefySquiddy
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September 23, 2024

I downloaded the app from the Mac App Store.

I entered my username and password.

Next, it asked me to use my security key. 

When I clicked the blue button, it just showed the circle loading animation. Nothing popped out, no prompt, nothing. 

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Austin
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 20, 2024

Thanks for the reports! We are tracking this here: TRELLO-634  You can check that link anytime to get an update on this. I have also documented these posts as upvotes for this ticket. Thanks again. 

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Austin
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 26, 2024

Hello. 

Thanks for reaching out about this issue using two-factor authentication with the Trello desktop app. To help isolate the issue please confirm that you can log into Trello.com using a browser on the same device.

If you can access Trello.com, please try these steps to help troubleshoot the desktop app. 

  1. Open Trello Desktop
  2. Select Help > Reset Local Data
  3. Log back in

 Please let us know if the issue occurs on the web or if resetting the local app data doesn't help! 

Thanks.

Deven Jahnke
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October 29, 2024

Hi, I'm having the same issue. I can login via web browser, but the desktop app does not initiate a pop-up window to use a security key. Then, the Emergency Access code simply times-out the login request.

 

I Reset the local data, no fix. Thank you

Daniel Moody-Isaac
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November 1, 2024

@AustinSame exact issue. I can confirm reset local data will not help.

The issue is likely due to the app not having the ability to access the USB security key a situation I have seen with electron based macos apps in the past. I am seeing this issue with both of my Yubi USB security keys which work fine in chrome/safari/firefox since it prompts for access to the key.

@Deven Jahnkethe way I was able to workaround it in the Desktop app was by using my 24 digit recovery key that I received when adding my security key for authentication to atlassian. Once you use that it will generate a new one that you must record for future logins until they fix the issue in the Desktop app.

 

@AustinThis issue was also reported here as well

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