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Lost connected and paid premium subscription

We do not have the opportunity to fully use the service. Please return the paid subscription, taking into account the paid for 1 year. We currently have 5 users. We paid for 1 year for 5 users. 

2 answers

Alex? Good afternoon.

I need Help)our work stops!

I would like to pay for a 1 year subscription for workspace, but it's billed for 5 members, and we have 4 members in our team. Please issue a correct invoice

Alina Kurishko
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 23, 2023

Hey there! 

As Alex mentioned, we really prefer not to discuss such subscription details in Community posts as this information is publicly accessible. 

However, I've just taken a look at your active subscription (currently on trial) and see the correct number of paid seats reflected - only 4. 

You can check the scheduled charge for the subscription if you go to your Workspace Settings > Billing > scroll down and you'll see the line "Total" indicating the amount to be charged to your credit card and the number of billed seats. 

Hope this information helps, but if you need any further assistance, please raise a ticket with us 🙂

Alina | The Trello Team

0 votes
Alex Waite
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Mar 12, 2023

Hi @Шопен - my response to you on this question will be the same as the other you raised,

We do not support billing issues such as this over the Community. Can you please raise a billing ticket at

When you raise this ticket, please set the 'What can we help you with?' field to Billing

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