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Labels not longer showing up

Edited
Orianis Castillo
Orianis Castillo Feb 16, 2023

Unexpectedly, all the labels were "deleted", they don't appear anymore, there's no activity that reflect that user changed that, but more weird is that other boards in the same workspace have their labels OK, but this board lost them. SOS. HELP. Thanks!

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Lara
Lara
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Feb 23, 2023

Hi all,

We have determined that the missing labels are the result of unexpected behaviour from the Placker integration.

Luckily, Placker is here to help and is happy to work with you to restore the labels. You can reach their support team at: support@placker.com and CC reinder@placker.com.

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara
The Trello Team

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Lara
Lara
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Feb 19, 2023

Hi Orianis,

Thanks for reaching out!

As this relates to sensitive board information, I'll create a support ticket on your behalf so that we can take a closer look.

Keep an eye out for an email from us!

All the best,

Lara
The Trello Team

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Zhu Liu
Zhu Liu Feb 22, 2023

I had the exact same issue. All the labels were gone suddenly - like being deleted. Could you please help? Thank you.

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Lara
Lara
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Feb 22, 2023

Hi Zhu,

Let me create a support ticket on your behalf as well! Keep an eye out for an email.

Right now, signs are pointing to the Placker Power-Up making those changes.

Lara
The Trello Team

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Lara
Lara
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Feb 22, 2023

Hi @Zhu Liu,

It looks like you already have a support ticket open: https://support.atlassian.com/requests/TRELLO-146820/

My teammate, Rafael, will keep you posted on any updates in that ticket.

All the best,

Lara
The Trello Team

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