Is there no way to save my Trello login credentials so I don’t have to log in each time?

[Kenji]

Having to log in each time I launch Trello makes it pretty user-unfriendly. 

[Christl_Email for Trello]

Hi @Kenji 👋 Welcome to the community!

Christl from SendBoard here - makers of the Email for Trello Power-Up. 

For web, perhaps a password manager would be useful (e.g. 1Password, Google password manager, there are many options). That way your credentials are stored and autofilled when you open the site. I think most browsers would also give you the option to save your login details so you can check that out too.

I don't have any advice for the mobile app unfortunately. It is strange that you need to login each time you launch it. I think mine only asked it once.

Hope that helps!

[Cayenne]

I don't need another password manager, chrome works - but I use the app, or want to, not the browser. This used to work. Not sure what you mean by 'mobile app' but on my phone the app works fine, logs in automagically.

trello is the only app doing this - everything else uses SSO, as trello is supposed to

[Cayenne]

now, trello is logging me out and requiring login WHILE I AM SIGNED ON

looking at other tools....

[Andrea Crawford]

@Cayenne It sounds like you're using the desktop app. Are you on Windows or MacOS?

[Cayenne]

it sounds like that because it's exactly what I said

not sure what diff it makes unless somebody can help troubleshoot (no reply to a couple support emails) but I'm on mac

[Andrea Crawford]

@Cayenne  👋 Hi, I'm that person who is willing to help you troubleshoot, but I can only help if you're willing to share info with me (I'm not currently able to reproduce the issue that you're having).

Since we have 4 different Trello apps, narrowing it down to Mac helps me a lot. Would you be willing to attach logs to your support ticket that you opened? I found it and would like to help you troubleshoot further. Instructions for exporting logs can be found here: https://support.atlassian.com/trello/docs/how-to-uninstall-the-trello-desktop-app/

[Andrea Crawford]

How are you accessing Trello? Are you using one of the mobile apps, one of the desktop apps, or a web browser?  

[Prem Vas]

Web browser and Mob App - both

[Cayenne]

I'm also having this issue, there's no answer here so may switch to a different tool as this is pretty annoying, and the only app that does this and doesn't save user email OR pswd

[Cayenne]

I have the logs, but this is not my ticket, so not attaching them here. Don't know if there's sensitive info there, but does not seem like a good idea to post such things in a community forum.

other suggestions?

[Cayenne]

now I'm getting this, second time - so I can't even use trello, constant login requests, no saved credentials

this is really bad

tell me how to send logs, this is very urgent as all my work is in trello - sadly, using the free version so no way to even get the data out to switch tools. we do pay for atlassian, tho, pretty sure

[Andrea Crawford]

Can you attach logs to the Trello support ticket you opened? I believe the ticket number is TRELLO-160957. 

[Cayenne]

found the support ticket, attached log

getting errors trying to submit a new one, that whole system is also broken

If you can help move this along, please do, it is taking up quite a lot of time with no resolution, on top of the time wasted by the issue itself.

thanks

[Andrea Crawford]

I responded on the ticket, but also posting here for anyone else who finds this thread.

Could you try resetting your local data? After doing this, you will be prompted to log in again, but then you shouldn't be prompted to log in again after that.

Steps to reset data are listed on this page. https://support.atlassian.com/trello/docs/troubleshooting-for-the-desktop-app-windows-and-macos/

 Let me know if this fixes the issue or not. 

[Cayenne]

looks like this may have worked - going forward, anybody having issues might try this first

thanks

[Cayenne]

nope, back to bad behavior and ready to manually copy my active work to another tool