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Is Trello taking a long time to open on iOS app for anyone else?

Brittany Joiner Community Leader Jul 06, 2022

I've noticed over the last couple days that anytime i open the Trello app, it says "we have some housekpeeing to do" and takes what feels like an eternity to load. (realistically, i think it's like maybe 30 seconds... but that's basically an eternity for the app world haha)

Anyone else noticed this? Here's a screen recording

 

 

2 answers

1 accepted

1 vote
Answer accepted
Alex Waite Atlassian Team Jul 06, 2022

Hey @Brittany Joiner - yep, we're in the middle of an incident with our iOS app! Sorry for the inconvenience this is causing you. We have been investigating this issue over the last week and as of today we have deployed an updated iOS build to the App Store (2022.9.1).

Can you please update your iOS device to the latest Trello app in the Apple App Store, and then attempt to recreate the issue you had and let us know if you're still experiencing that issue? This feedback would be extremely valuable as we continue to make updates. We'd love to know if the latest release has resolved that specific issue.

This new version fixes SOME of the issues reported in the iOS app in the last week but not all, and we have plans to release an additional build by the end of the week (2022.9.2) which will contain more fixes as well. If this release doesn't fix the issue you're facing, the next release should.

@Tiffany Boal - can you also check to see if the update fixes your issue? 

Brittany Joiner Community Leader Jul 07, 2022

@Alex Waite thanks for the quick response! I just updated and this seems to resolve it for me!! @Tiffany Boal did it resolve it for you?

Alex Waite Atlassian Team Jul 07, 2022

Great to hear @Brittany Joiner@Tiffany Boal - how did updating go for you? 

I didn’t update, but it’s opening fine now! Thank you! 

Like Alex Waite likes this
Alex Waite Atlassian Team Jul 10, 2022

Awesome to hear @Tiffany Boal !

I downloaded Trello to my iOS for the first time a few days ago and have never been able to get past the “housekeeping” screen. I even uninstalled and reinstalled. 🤷🏼‍♀️ I can get to this forum through my browser and came to look for this exact question. Is it an iOS problem? Is it temporary? 

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