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Internal Server Error when creating trello account

ariel cavalcante August 19, 2024

Ok, so I've received a link to join a board from work and I can't, because when I click on Create your account it just throws me in a white page with Internal server error.


Screenshot 2024-08-19 at 13.06.45.pngScreenshot 2024-08-19 at 13.07.29.png

1 answer

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Nikola Perisic
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 19, 2024

Welcome @ariel cavalcante !

Have you tried running in the incognito mode and also clearing the cache of your browser?

ariel cavalcante August 19, 2024

Yep, also tried another browser but to no avail

Nikola Perisic
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 19, 2024

Ok, have you tried creating your Trello account first, and then accepting the invite?

ariel cavalcante August 22, 2024

I did, but I couldn't either. Internal server error.

Nikola Perisic
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 22, 2024

Create a new Trello account. If you get the internal server error even after that, submit a support ticket here: https://support.atlassian.com/contact/#/

ariel cavalcante August 23, 2024

I'm a free user, so I can't submit tickets.

Nikola Perisic
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 23, 2024

Ok, you can start a free trial of at least standard plan,and then submit a ticket. You can start a plan that is Jira for example. You can cancel it any time.

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