I don’t use this for work, but I do use it to plan my life. All my wedding & honeymoon boards have gone and many more, at least 10-15! I need the information contained in them. How do I get it back
I think your boards are just closed. We don't delete Trello information, so just go to the closed boards section and re-open them: https://help.trello.com/article/781-reopening-a-closed-board
Remember that free Workspaces can only hold 10 open boards, so you may have to a) upgrade b) move boards to a new Workspace or c) close some open boards if you want to open up closed boards.
To clarify, Workspaces are the container that hold boards. Every board is IN a Workspace. You can have up to 10 boards in a free Workspace. You can make more Workspaces, or you can upgrade your Workspace to Business Class (and later this summer to Standard) which will allow you to have unlimited boards in each Workspace.
Also, our contact form is available at https://trello.com/contact for all our tens of millions of users, and customers with Business Class get priority support, meaning we’ll make sure your questions get answered within one business day. (Today is a holiday in the US though).
Thank you Michael for a clear answer. The only part I don’t understand now is how to create a new workspace? So do I understand this correctly, I’m kind of creating folders (workspaces) that can contain up to 10 boards for free?
How would I create a new workspace and is there a limit on how many workspaces I can have? If I have that correct, I can organise all my boards into different folders (workspaces) and be able to access them all?
As a side note, it was the word workspace that confused me. It sounds like something for businesses compounded by asking me to upgrade to Business class. This led me to think the communication ms were not relevant to non business users like myself.
In summary, your feedback on new workspaces and how to use them would be much appreciated
@Michael Pryor - Could you please check this and help these users? Thanks.
Yes it looks like that, I’ve used this for years and gave so much on there. 10 free bords is measly. I had no idea what they meant by workspaces I thought that was for business users. I have always thought they were called boards.
I didn’t realise how the change would affect me. I haven’t even had the chance to choose the boards I want to keep, they have decided for me and I’ve lost a lot of very important/special information.
They clearly don’t want people to contact them, no email, no chat no phone number, just loads of IMPERSONAL FAQ to spend precious time wading through only to find it doesn’t answer your question.
Also not cheap to upgrade for the sake of a small number of extra boards. Very bad customer service when you get charged an extortionate sum for something that’s been free for 7 or so years.
@Suvradip Paul The link you sent has no answers. It's just someone else asking the same question and the response is to contact trello (which I thought I was doing here) or that maybe I have multiple accounts, which I don't.
I'm just looking for a way to access the boards that I've set up over the last 8 years, so I can copy their contents to someplace safe. That way I won't have to worry about losing access to the info on the boards again.
Any help doing this would be appreciated.
@kingpepper - I have referred the post just to highlight similar problem reported before and not to mention any more details publicly here in the community.
Hope that helps!
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