Hello, I have created cards (as templates) and did not add a due date. However, the system is automatically adding due dates. I keep removing the due dates, but they pop up back up immediately. Why is this happening? I don't want due dates on these cards.
Hi Cassandra, have you checked that you don't have any Power-Ups or Butler rules that could be adding due dates to your cards?
Also, be sure to check your internet connection. It's possible that your request to remove a due date from a card did not complete correctly. If you see a red or yellow status bar at the top right saying something like "Connection Lost", it's possible you need to check your internet connection.
Hi Jireh, thanks for the response. I checked Butler rules and don't have any. I also don't have any Power-Up rules. I think I've figured it out. My Internet connection is fine.
If I delete the description and then remove the due date, it seems to stay gone. If I add a description, the due date keeps popping up automatically, even after removing it several times.
Can you try a completely new board? Don't copy one from a template or another board. See if the behavior still happens.
Templates often come with Butler rules and Power-Ups, so you may be copying that over when you use a template, which could be causing this behavior.
@Jen Jackson Hi Jen, sorry to hear you're having issues. Can you check if this behavior happens on a fresh board? If not, there's several possibilities I can think of that might be adding due dates back.
Also, Can you check the board's activity log? Do you see it logging your removal of the due date? Do you see a log of someone else adding due dates back?
Thanks. I've discovered:
- It doesn't happen on a fresh board that has never been added to BigPicture.
- Once a board has been added to the BigPicture scope, it continues to happen for that board, even if BigPicture is then disabled for that board, and it's removed from scope.
- In Activity, Trello records that I removed the due date, then immediately records that I added it again, even though I didn't do anything.
- It seems to be unrelated to rules (the Butler didn't do it!)
So I conclude that it's related to BigPicture, which seems to require every card to have a due date on any board that it's been applied to. My workaround is to change my project setup so that all my 'due date' cards are on separate boards from cards with no due date. It's not optimal, but it means I can still use BP's gantt function, which I like.
It would be great if the BP Power-Up wasn't so pushy! It would be better if it just left any cards without due dates off the gantt chart, or if it allowed for manual card selection.
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