I need some help to customize notifications for clients

[Reynaldo Castillo]

Good day,

I am new on it, trying to customize client notifications after they sent me their request, incidents and so on, all clients recieve it at the same time causing everybody knows what happend in the organization and its wrong.

Is there any documentation that can help me to set it right.

regards

[Suvradip Paul · Accepted solution]

Hi @Reynaldo Castillo ,

Thanks for posting in the community.

I am not sure whether you have checked Trello Help. Let me share some of the links and please confirm if it helps.

1. Linking Trello Enterprise to Atlassian Organisation - https://help.trello.com/article/1224-linking-a-trello-enterprise-to-an-atlassian-organization
2. https://help.trello.com/article/793-receiving-trello-notifications
3. https://help.trello.com/article/740-notifications-are-not-working

Please accept if it resolves your query or else respond and allow others to share input.

Cheers

Suvradip

[Reynaldo Castillo]

I guest that I was not clear with my question, my mistake, I was refering notifications on ITSM Jira.

Thanks

[Suvradip Paul]

Thanks @Reynaldo Castillo ,

You posted this in Trello queries so I got confused.

I am not sure whether you are using Jira Service Management Server or Cloud.

1. Server Project Notifications - https://confluence.atlassian.com/servicemanagementserver/managing-service-project-notifications-939926348.html
2. Cloud Source of Documentation - https://support.atlassian.com/jira-service-management-cloud/resources/

Could you please check the above and if answers your query then accept it else respond and let others to share input.

Cheers

Suvradip

[Reynaldo Castillo]

Thanks @Suvradip Paul 

Regards,

Reynaldo

[Suvradip Paul]

Hi @Reynaldo Castillo ,

Could you please accept the answer if it helps you? Thanks.

Cheers

Suvradip

[Reynaldo Castillo]

You was so helpfull, apreciated.

it works for me!

Cheers!

Reynaldo

[Suvradip Paul]

Thanks @Reynaldo Castillo , glad to hear it.

There is an accept answer button to confirm it's accepted and others are aware. Could you please accept it via that way?

Have a great day. Stay safe and healthy.

Cheers

Suvradip