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I cannot see the cards only number is present and no filter is on also what could be the issue

Jai.Dev-Singh September 19, 2023

I cannot see the cards only number is present and no filter is on also what could be the issue. And how to resolve that 

1 answer

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Andrea Crawford
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 19, 2023

Hi @Jai.Dev-Singh ,It sounds like you may have accidentally activated a filter on your board. In order to show all cards again, click the X here at the top of your board. Let me know if that doesn't solve the issue for you. 

Screenshot 2023-09-19 at 7.55.55 AM.png

Jai.Dev-Singh September 19, 2023

Hi Andrea there is no filter involved Please see the snapshot in filter no cross is there.Screenshot 2023-09-19 170709.png

Andrea Crawford
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 19, 2023

@Jai.Dev-Singh where are you seeing the number of cards? can you share a screenshot of that (feel free to blur out any personal data). 

Jai.Dev-Singh September 20, 2023

@Andrea Crawford for list of 84 and 25 cards I can only view 2 cards thereScreenshot 2023-09-20 090104.png

Andrea Crawford
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 20, 2023

@Jai.Dev-Singh I can see that your filter button does not indicate that filters are applied, but since you are seeing the  number of cards in each list at the top of each list, it still makes me think that there are filters applied and we have a bug where we aren't showing you that.

Can you check the URL of your board in your browser address bar and see if it contains filter query parameters? If so, they can be cleared by removing them and pressing enter to reload the board. Filter query parameters would look something like this `trello.com/12345/to-do-list?filter=label:green` - in this example you'd remove everything after the `?`.

If this is not the case, could you try to access the same board in a different browser? If that shows all the cards as expected, then perhaps clearing the cache on your original browser (in your screenshots) will solve the problem. 

Please let me know if this helps. I'd like to escalate this issue to our engineering team to ensure others don't end up in this state once we figure out what's happening. 

Jai.Dev-Singh September 24, 2023

@Andrea Crawford how to proceed for the problem at the trello application it exists there also

Andrea Crawford
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 25, 2023

Sorry for the trouble! Can you reach out to Trello support at https://trello.com/contact? There must be something going on that is specific to your board. Perhaps I can help you once I get more information about your account. 

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