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I can't view my checklists on my android, even though it shows the checklist icon on my card.

Kristine Hornbek
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August 21, 2023

I created my cards and checklists on my PC, then copied them several times, including the checklists. I can see all of the checklists on my PC. I can view my cards on my android phone, including the little check icon for the checklist. However, when I click on the card to view and check off items on my checklist, there is no checklist! Is anyone else experiencing this?

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Carolina Lopez
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 22, 2023

Hi Kristine, welcome to the Atlassian Community!

I didn't find other people reporting this and it works for me, so it may be something related to your device. I suggest checking our Troubleshooting for the Android app article as it has troubleshooting steps for most issues with the Android app.

If you still have issues after following the steps, would you mind creating a ticket with the support team here? This way, we can help you further with this situation.

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Kristine Hornbek
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 23, 2023

Thank you. You are right about it being my phone, possibly my router too. Sometimes the checklists show, and other times they don't. I guess I need to upgrade my phone.

Carolina Lopez
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 25, 2023

You can also test other networks with your current phone and ask if someone can lend you a phone to test it with the network you currently use. This way you can make sure if any of those is causing the issues. Feel free to contact the support in case you need further assistance, we'll be happy to help.

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