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How to restore a board from a closed private workspace

jules24 February 16, 2024

Hello,

I was wondering whether it is possible to restore a trello board if it is not showing up under closed boards. My workplace has recently closed our workspaces and i missed exporting it. I followed Trellos Help Page but as mentioned, it does not show up under closed boards, also none of the others that were also closed are visible there. 

Maybe someone has an idea on how to restore it:)

Thank you!

1 answer

0 votes
Alex Waite
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 18, 2024

Hi @jules24 - only the admin of the board can reopen a closed board. Do you know the admin of the board? If so, can you reach out to them for assistance? 

jules24 February 20, 2024

Hello thank you so much for your answer! If i remember correctly I must have been the admin since i created the board but for me it doesn't show up anymore under closed boards... I am currently trying to reach out to the former workspace owner, maybe he has it still listed under his closed boards:) 

Alex Waite
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 20, 2024

Hi @jules24 - just because you created the board doesn't mean you're the admin of it, you may have promoted someone else to admin who then demoted you. 

If it's not showing up in your closed boards drawer, this usually means:

  • You're not an admin of the board OR
  • The board was deleted permanently

Do you have the URL of the board so I can take a look and see what's happened? 

jules24 February 21, 2024

Morning!:) Yes sure! Still waiting from the answer of the person that might have been the admin, I will keep you updated:) Thank you so much for looking into it!

Alex Waite
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 21, 2024

No worries, if you have the URL of the board in question, please send it through when you can. 

jules24 February 21, 2024

Hi Alex, the URL is thanks!:)

Sal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 23, 2024

Hey, @jules24! It seems your board is associated with your work account rather than your personal one (the one you used to create this post). So, I'd recommend reaching out to your employer to see if they can help you regain access to this account and access to the board. 

Furthermore, please do not share your personal or work email on community posts. We don't want to have sensitive information available in the community. 

If you need further assistance, you can raise a ticket with us at https://trello.com/contact#. And we can continue discussing this topic with you. I appreciate your understanding! 

jules24 February 23, 2024

Hi Sal, thank you so much, no one can find it there so i think ill just give up:) Thank you for the reply and have a great weekend!

Sal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 23, 2024

Hey, @jules24! It's all good! The board still exists, but it's assigned to one of your work accounts. So, I think your admin could help you find the board by looking at your Trello work account. Or, as I mentioned, feel free to raise a ticket with us at https://trello.com/contact#, and we'll be happy to land a hand! I wish you the same! 

jules24 February 24, 2024

Hey Sal, thanks for the answer:) I'll continue trying to find the admin until Wednesday, otherwise i will definitely raise a ticket, thanks a lot! And its good to hear that its still there, what a relief!

Like Sal likes this

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