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How to resolve error of loading chunks?

Ana Herrera
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Oct 23, 2023

Hello, I am new on Trello and is the first time that something like this happens. I get a constant error of failing to load some chunks, which vary each time. I am not sure how could I solve them. Here is a screenshot of what error I'm getting. I have tried to reload the page multiple times and each time is a different chunk.

image_2023-10-23_173130674.png

1 answer

0 votes
Mutya A
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 24, 2023

Hi Ana, welcome to the Trello Community! 

Could you please let me know what actions you're taking before you see that error message? For performance reasons, Trello loads resources from its content delivery network (CDN), which is located at a.trellocdn.com. To use Trello, you will need to make sure that you can access this domain and that it is not blocked by any proxies or firewalls.

The best way to confirm that you can access the Trello CDN is to open our test page, hosted on the CDN:

http://a.trellocdn.com/test.html

If they don't load, this could be due to some common causes, such as DNS cache issues or a firewall that is blocking access. For more information on how to resolve these issues, see: http://help.trello.com/customer/portal/articles/1339289-loading-resources-from-trello-s-cdn

Hope this helps but let me know if you have any other questions!

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