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How to open an attachment

Shannon Auckly
Shannon Auckly Jan 28, 2022

I am newly added to a board for work. I am unable to open any of the attachments on my pixel 3. Please help!

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Shailey Narula
Shailey Narula Feb 01, 2022

@Shannon Auckly 

 

Hi!

 

Are u accessing these attachments via google drive link. Please check if you are logged in . 

If there is another way you are trying  to access the attachment , please specify .

 

For further read , please have a look here : https://help.trello.com/article/769-adding-attachments-to-cards

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Philippe Bro
Philippe Bro Atlassian Team Feb 04, 2022

Hi Shannon !

If you are faced by a message saying that Android does not have an app to open that kind of file, the Trello app doesn't control this specific aspect, unfortunately. This is all on Android's side to define which apps are the correct app to associate with which filetypes. All Trello is doing is asking Android to open the file; from there, it's up to Android to open the correct app.

This page should help with the Android-specific instructions to make those changes! https://howtodoninja.com/how-to/open-setup-file-type-associations-android-default-app/

Hope that helps you :)

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