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How do you get Trello support to actually respond

Rochelle Peret
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Oct 31, 2023

I've been trying to get Atlassian to acknowledge our nonprofit status since July.  They were eager to charge us $382 for the service.  Not so eager to actually help. 

Is there a way to escalate my support request?

1 answer

0 votes
Oliver S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 01, 2023

Hi Rochelle, welcome to the community!

Taking a look, I can see you've had some difficulties with getting this request fulfilled. Apologies for this, and appreciate that it hasn't been ideal!

I can see you have a few tickets open for the same thing. I've linked all the duplicates to the main ticket - CA-2610638 which is being handled by our billing team.

I've gone ahead and bumped the CA-2610638 request, so keep an eye out - someone should get back to you within the next 24 hours to get this sorted.

Thanks for your patience, and thanks for using Trello! :)

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