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How do you get Trello support to actually respond

Rochelle Peret
Rochelle Peret
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Oct 31, 2023

I've been trying to get Atlassian to acknowledge our nonprofit status since July.  They were eager to charge us $382 for the service.  Not so eager to actually help. 

Is there a way to escalate my support request?

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Oliver S
Oliver S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 01, 2023

Hi Rochelle, welcome to the community!

Taking a look, I can see you've had some difficulties with getting this request fulfilled. Apologies for this, and appreciate that it hasn't been ideal!

I can see you have a few tickets open for the same thing. I've linked all the duplicates to the main ticket - CA-2610638 which is being handled by our billing team.

I've gone ahead and bumped the CA-2610638 request, so keep an eye out - someone should get back to you within the next 24 hours to get this sorted.

Thanks for your patience, and thanks for using Trello! :)

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