How do I recover a Trello Board that disappeared on me?

[Rob Lofthouse]

I was updating a Board that has an extensive amount of detail, and it went poof right before my eyes! I tried logging back in but Trello no longer recognizes that ID/email/etc.  Has this happened to anyone else?

[Stephen Wright _Elabor8_ · Accepted solution]

Hi @Rob Lofthouse 

Is this the only email address you have linked to a Trello account? If not, I'd try logging in with other accounts to see if the boards are linked to them.

You could also check if it's still visible on another device (eg. mobile).

The board could also just be closed - you can try reopening it using these instructions: https://support.atlassian.com/trello/docs/reopening-a-closed-board/

Ste

[Rob Lofthouse]

This link doesn't open for me under <email removed> although I have active Boards under that account: 

https://trello.com/u/my/boards

I don't understand why it's so difficult to get someone from Trello/Atlaasian to reopen my <email removed> account. The account I used to open and update the missing board is no longer accessible to me on Trello.

Only someone from Atlassian/Trello can reopen my account to enable me to follow your instructions.

But they don't provide any level of customer service.

Very frustrating! I used to be a big fan of Trello and Atlassian.

[Stephen Wright _Elabor8_]

Hi @Rob Lofthouse 

I've removed the email addresses from your last response; this is a public forum, best to not post your personal info :)

I'd contact Trello Support for further assistance with this one - you can contact them here: https://trello.com/contact

Ste

[Rob Lofthouse]

I've tried that a couple of times but they do not respond.

Thanks for trying to help out. You are very much appreciated.

[Stephen Wright _Elabor8_]

I'll mention it to them also, with a link to this question :)

Ste

[Rob Lofthouse]

Thank you Stephen.

[Earl McCutcheon]

Hi @Rob Lofthouse ,

Thanks for the info, and it looks like there were some duplicate support requests created on our end, that may be causing some triaging issues.

I linked everything together, poked the trello team to take a look, and escalated the following Support request, Look for a reply and follow-up here:

• https://getsupport.atlassian.com/browse/TRELLO-190529

Regards,
Earl