How do I cancel the premium trial?

Rhenece Andrew
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January 30, 2025

I am not getting the option to cancel the premium trial.

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DiMaggio Tucci
Community Leader
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January 30, 2025

If you haven't given a credit card yet, to my knowledge, no.

However, that means you won't be charged when the trial expires! You'll just be downgraded to free automatically.

Manera Trips January 30, 2025

what happens if you are not downgraded automatically? my premium trial ended and now I'm stuck because it's not changing to the free one and I can't use the premium, so it's blocked :(

DiMaggio Tucci
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 31, 2025

@Manera Trips You've definitely tried all of these steps, right?

Manera Trips January 31, 2025

Yes :(

DiMaggio Tucci
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 31, 2025

https://support.atlassian.com/contact

See if you can reach Atlassian there.

Manera Trips January 31, 2025

It takes me back to this community 😩

DiMaggio Tucci
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 31, 2025

@Manera Trips That's weird. It didn't do that to me. Try selecting a different option?

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