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How can I reactivate a user if it doesn't appear in the members page?

Nadav Avital
Nadav Avital Jun 13, 2022

When I try to add a user I get a message that this user needs to be reactivated first. However this user isn't a member of any board or workspace. 

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Lara
Lara
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jun 16, 2022

Hi Nadav,

Thanks for reaching out!

It's possible that the user's Atlassian account has been deactivated.

When they attempt to log into their account, they should see a message stating that an email has been sent to them with reactivation instructions.

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara
The Trello Team

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