I changed my email which was accepted and have new password but when I try and log into my paid for Trello account it takes me back to my old email. The only way in which I can get into my account is through the cache which is not safe. I have tried numerous times to explain this but given links which do not work and take me to Atlassian
Also I have a member for which I pay for the privilege but she has changed her email address and I am unable to change it as there is no where in settings to do this. Consequently I am not notified when she makes changes.
I am getting exceedingly frustrated with your service of which I am paying!!
Please will you sort this now
Many thanks
Diana Vickers
Hello @Diana Vickers ,
It might be due to Atlassian's SSO. the old account is still logged in someplace like Atlassian Support, Community or any other app.
Actually I've 2 Atlassian account's. so I'm using 2 browsers. as per your question I'm believing some old caches and cookies in the browser, can you please check by logging into "Incong" browser.
Thanks.
Yes I used incognito and it worked and your explanation was sound. Thank you.
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