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Gmail add-on Something Went Wrong

Brad Eiben
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Nov 15, 2023

Trying to use Gmail add-on to send emails directly to Trello boards.  I receive a "something went wrong when executing the add-on" error message.  It worked until last week, then stopped.  I tried restarting, uninstalling, etc.  The same function still works for apps like Asana.  It is a work computer and gmail account, so there may be a security mechanism in the way.

Any suggestions?


1 answer

0 votes
Indhudharani Jothimani
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 16, 2023

Hi Brad, 

I'm Indhu from the Trello Support Team, thanks for taking the time to reach out!

Unfortunately, you're running into a known issue affecting a subset of users on the Gmail add-in. We are currently working on a fix with the Gmail team, as this requires changes to be made on their end we can't provide any ETAs at this time. However once a fix is ready we'll be rolling it out straight away.

For now, if you're looking for ways to create cards directly from your inbox then you can try out our email-to-board feature: - I understand it's not the same experience but hopefully, this can be a viable workaround for the time being.

Let me know if you have any follow-up questions, I'll be happy to help!

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